What We Collect
When you interact with the Service, whether or not on an SNS or at our website, we may collect and store information as set forth below:
You may register with us by using SNS authentication options to create an account within the Service. We may also provide a more typical registration method where you may be required to provide information such as your age or birthday (for age screening and/or to better understand who our users are); your first and last names; your e-mail address; password and other information that helps us confirm that it is you accessing your account.
You may also be offered the option to complete a profile that is visible to other users. Your user profile may include: a photo; a username; your gender; details that you provide; links to your profiles on various SNS; and a user ID number that is created by us and used to identify your profile.
Your user ID number will be public and will appear on your profile page, but will only permit access to information that is considered public or that you have designated as public in your settings.
Your first and last names and picture are considered “public” on our website and search engines may index this publicly available information. You will be offered the option to opt-out of public indexing of your public profile information.
You may also be able to import your address book contacts or enter e-mail addresses. These contacts will be stored for purposes of helping you and your contacts make connections on our site.
If you use the Service on your mobile telephone or other mobile device, including iPads and tablets, we will collect mobile device identifiers, including MAC Address, and IP Address. we may create and assign to your device an identifier that is similar to an account number. we may collect the name you have associated with your device, device type, telephone number, country, and any other information you choose to provide, such as user name, character name, geo-location or e-mail address. we may also access your contacts to enable you to invite friends to join you in the Service.
Customer Support Correspondence
When you ask for assistance from our customer support team, we will collect and store the contact information you provide and other information that we may request.
SMS Notifications, Push Notifications & Local Notifications
We receive and store the information you provide, including your telephone number, when you sign up to have SMS notifications sent directly to your mobile phone. These messages notify you of in-game activity and may allow you to play the game from your phone. The notifications can be adjusted by you.
If you permit us, we may send push notifications to your mobile device to provide game messages. You can manage these notifications within the options of the Service. we may send local notifications to your mobile device to provide game updates and other relevant information.
Technical and Usage Information
When you access the Services, we may collect certain technical information about your mobile device or computer system, including MAC Address, IP Address and mobile device ID; and usage statistics about your interactions with the Service. This information is typically collected through the use of server log files or web log files (“Log Files”), mobile device software development kits and tracking technologies like browser cookies to collect and analyze certain types of technical information. Some of the cookies the Service places on your computer are linked to your user ID number(s).
How We Collect Information About You
When you use the Service, we collect and store certain information that you provide directly or through the SNS or other third-party website that is offering the Service. We also collect information about your play and interaction with other players and the Service.
You may be able to take part in certain activities on our Service that give you the opportunity to communicate or share information not just with us, but also with other users of the Service, including (i) participating in player forums and message boards, (ii) posting public comments to other users’ profiles or game boards, (iii) sending private messages or invitations to other users, either directly on our websites or to their e-mail accounts. You acknowledge and consent to the recording and storage of such communications for these purposes.
Cookies and Automated Information Collection
We collect certain technical information when you access the Service in order to analyze the usage of our Services; provide a more personalized experience; and manage advertising. we and service providers acting on our behalf use Log Files and tracking technologies to collect and analyze certain types of technical information, including cookies, IP addresses, device type, device identifiers, browser types, browser language, referring and exit pages, and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, game state and the date and time of activity on our websites or games, and other similar information. In some cases, we will associate this information with your user ID number for our internal use.
We may also employ other technologies such as web beacons, which allow us to know if a certain page was visited or whether an e-mail was opened; tracking pixels, which allow us to advertise more efficiently by excluding our current users from certain promotional messages, identifying the source of a new installation or delivering ads; and local shared objects also known as flash cookies, which help us to prevent fraud, remember your preferences and speed up load times.
We may collect or receive information from other sources including other users who choose to upload their email contacts; and third-party information providers. This information will be used to supplement your profile. It will be combined with other information we collect.
We collect, store and use information to provide you with an efficient and customized experience. we may use information collected from you in the following ways: to create accounts and allow use of our Services; to create connections with other users; to provide communications between users; to provide support; to prevent fraud and illegal activities, and to enforce our Terms of Service; to deliver and target advertising; to solicit input and feedback to improve our products and services and customize your user experience; to inform users about new products or promotional offers; to engage in commonly accepted practices.
If you provided your e-mail address to us, it will be used to respond to customer support inquiries, and other communications between you and us. We may also send e-mail messages and SMS messages directly or in partnership with parties other than us.
Sharing of Your Information
We will share your information (in some cases personal information) with third parties, in the following circumstances:
Your information will be provided to third-party companies to perform services on our behalf, including but not limited to, payment processing, data analysis, e-mail delivery, hosting services, customer service and to assist us in our marketing efforts. we direct all such third-party service providers to maintain the confidentiality of the information disclosed to them and to not use your information for any purpose other than to provide services on our behalf.
Friends and Other Players
Access to an ID or your SNS User ID may allow others to view the public information associated with your related SNS or Biowars account. Other players may also be able to send you game requests or even friend requests through the related SNS’ communication channels.
Advertising of Third-Party Products and Services
We do not actively share personal information with third-party advertisers for their direct marketing purposes unless you authorize us.
We may share aggregated information (information about you and other users collectively, but not specifically identifiable to you); anonymous information; and certain technical information (including IP Addresses, MAC Addresses for mobile devices and mobile device IDs) to develop and deliver targeted advertising in the Service and on the websites of third parties. we may also allow advertisers to collect these types of information within the Service and they may share it with us. Advertisers may collect this information through the use of tracking technologies like browser cookies and web beacons. The information collected may be used to offer you targeted ad selection and delivery in order to personalize your user experience by ensuring that advertisements for products and services you see will appeal to you and to undertake web analytics.
Safety, Security and Compliance with Law
Sale or Merger
If our business structure changes, such as a merger, acquisition by another company, or sale of all or a portion of its assets, we may transfer all of your information, including personal information, to the successor organization in such transition. If material changes to our privacy practices will occur as a result of the business transition, you will be notified of the business transition prior to transferring your personal information.
Our Policies Concerning Children
Our Services are not intended for children under the age of 13 and we do not knowingly collect any personal information from such children. Children under the age of 13 should not use the Service. In the event that we learn that we have inadvertently gathered personal information from children under the age of 13, we will take reasonable measures to promptly erase such information from our records.
Information We Receive From an SNS Where You Use The Service
Other Methods of Accessing and Controlling Your Information
- If you no longer want us to make active use of your information, you may send an e-mail through our contact us form. Place “Delete My Account” in the subject line and include your first name, last name, e-mail address and user ID number for the SNS from which you access our games (if applicable) in the body of the e-mail. we will respond to your request within thirty (30) days. Please note that certain records, for example those pertaining to payments or customer service matters, will be retained for legal and accounting purposes. If you have sent or posted content on the Service, we may not be able to delete it.
- If you wish to review or change the information we have about you, e-mail us at the address provided herein.
Information We Receive from Third-Party SNS Where You Use Our Service
If you use our Service at a third-party SNS, we will be able to access and store profile and other information about you as described above. The categories of information you share with us will depend, in part, on the permissions you grant us and the privacy settings you have established at the SNS where you access the application.
Opting Out of Promotional Communications
You can choose to opt out of receiving additional promotional e-mails from us by clicking on the “unsubscribe” link in any such e-mail. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective.
Opting Out of Other Communications
You can opt out of receiving SMS messages by texting STOP to the number we send from for that particular SMS program. In some cases a preference management page will also be available under the “Help” menu of the game that is offering the SMS program. When we receive an opt-out message from you for SMS messages, we may send a message confirming our receipt of your opt-out.
When you install our apps on your mobile device you can choose to receive push notifications. You can turn off push notifications by visiting the “options” or “settings” page within the relevant game. You may also receive local notifications. You can turn off local notifications by visiting the “options” or “settings” page within the relevant game.
Note that if you opt out of communications, we may still e-mail or communicate with you from time to time if we need to provide you with information or if we need to request information from you with respect to a transaction initiated by you or for other legitimate non-marketing reasons.
Privacy Policies of Linked Sites and Advertisers
Our Services may contain advertisements from companies other than us that may link to their own websites. we are not responsible for the privacy practices or the content of such websites. If you have any questions about how these other websites use your information, you should review their policies and contact them directly.
Security of Your Information
We implement reasonable security measures to protect the security of your information both online and offline, and we are committed to the protection of customer information.
For user accounts registered directly with us, profile information is protected by the password each member uses to access their online account. It is important that you protect and maintain the security of your account and that you immediately notify us of any unauthorized use of your account. If you forget the password to your account, the website allows you to request that instructions be sent to you that explain how to reset your password. When you sign into your account or enter payment information (such as a credit card number when purchasing virtual currency), we encrypt the transmission of that information using secure socket layer technology (“SSL”).
While we take reasonable precautions against possible security breaches of our websites and our customer databases and records, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. we urge you to take steps to keep your personal information safe (including your account password), and to log out of your account after use. If your SNS account is hacked, this may lead to unauthorized use of the Service, so be careful to keep your account information secure. If you have questions about the security of our website, please contact us at our website contact us form.
Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.
Right to Access
Users in certain jurisdictions have a right to access personal information held about themselves. Your right of access can be exercised in accordance with applicable law. Please submit any requests for access to your personal data in writing through our contact us form on our website.